Here are our more frequently asked questions:
How quickly do I get my eSIM?
Once you have placed your order, we immediately display your QR code on screen and also send you your QR Code via email along with logins details to our eSIM Management Portal where you can track data usage & purchase additional plans when needed. Simply scan the QR code with your eSIM enabled mobile device camera & follow the on screen instructions to get connected.
What do I do if I delete or lose my QR code?
Contact our 24/7 support team via the support section of this website & one of our friendly advisors will reissue your QR code to your email address.
What is “multinetwork data” & why does it make our eSIM better than a Traditional eSIM?
our eSIMs access multiple mobile networks in each country & autonomously find the network with the strongest mobile signal & failover to other networks in the event of poor coverage or network outage. Meaning your device stays connected wherever you go.
Can I order more than 1 esim?
Of course!, Your first order via our website will always be for the first eSim then you can order & add more eSims to your account as an existing customer.
Is unlimited data really unlimited?
Yes! On all of our unlimited plans you benefit from truly unlimited data. Note, the mobile networks may apply speed limitations subject to the individual networks fair usage policy.
What payment methods do you offer?
We accept all major Bank debit & credit card payments, Apple Pay, Google Pa & Linepay. Transactions are handled by our partner Stripe & comply with global regulatory standards.
Can I make & Receive calls with my eSim?
We offer both data only eSims and calls, texts & data eSims. You can even choose your mobile number with our calls/texts esims.
Do you eSims offer 5G Data?
Yes! Our eSims provide 4G/LTE/5G Data globally with 5G available in selected countries.
What happens if my eSim doesn’t work on my device?
We offer a full 100% refund in the event of any activation failures however note our activation success rate is 99.8% & will work on any eSim enabled/compatible devices. See our compatible device list to check if your device is compatible before ordering.
How is my payment collected?
Payments are securely collected via our payment partner Stripe. On successful payment, you are immediately redirected to a welcome screen & provided your eSIM QR code both on-screen and via email.